Shared:

• Shared agents work on multiple campaigns and accounts at the same time, providing no-exclusivity to a specific one. This model is mostly used for inbound call services and to provide overflow and peak volume support to your already existing call center or customer service department.

Dedicated:

• Dedicated agents work exclusively on your campaign /account and they possess either an in industry-specific knowledge and/or has been exposed to a comprehensive account-specific training. Dedicated agents are either trained by your team or by a team leader assigned from your training & onboarding department.

• Dedicated agents are mostly effective in outbound telemarketing and telesales campaigns to increase leads, upsales, create awareness of your new service or product, convert your prospects into customers, and to ultimately reach your sales targets and KPIs. 

Seat/Space Only:

• With the Seat/Space Only model, we provide you with a ready to operate space for your own agents, similar to a co-working space. You may ask for a dedicated space of multiple seats or for just couple of seats. Your agents will enjoy working in a well equipped and highly furnished offices with high-speed low-latency internet connection, robust LAN and WiFi infrastructure optimized for voice & video calls, in addition to 24/7 power supply and security. 

RCC experts and technicians can assist you in setting up and building your own:

• Call Center or Customer Service Center

• Contact Center and Information Desk

• NOC (Network Operations Center)

• Emergency Response Call Center

• Support and Helpdesk Department

• Smart Monitoring Center

• Control Rooms and Control Centers

We offer a 360° turnkey approach to your business needs by supplying, provisioning, installing, and setting up your center and by recruiting the right personnel and agents:

• IT Infrastructure, Network, and Internet Connectivity

• Telephony Systems (Analog, Digital, and VoIP)

• Control Room Consoles, Secure Desks, Ergonomic Desks and Office Furniture

• Facility Surveillance Systems & IT Security Solutions

• Call Center Management Platforms

• Attendance Systems & Access Controls

• ERPs, CRMs, and Cloud-Based Collaboration Solutions

• Cloud-Based and On-Premise Support & Ticketing Solutions

• IT and Endpoint Security, Backup Solutions, and DLP (Data Leakage Prevention) Solutions

• Control Room Design and Layout

• Integration between business applications and telephony systems

• Human Resources Consultancy and Recruitment Services

Our experts also provide the following technical services:

• Setting Up VoIP Accounts, VoIP Lines, SIP Trunks, VoIP Gateways, and Cloud-Based PBX

• Setting Up and Configuration of VoIP PBX, DID numbers, IVRs, and VoIP extensions

• WAN, Inter-Branching Connectivity, Failover Plans, and Disaster Recovery

• Deployment and Configuration of cloud communications platform-as-a-service solutions

• Autodialer Setup and Cold-Calling Campaign Programing

• Softphones Installations

• Call Tracking, Call Billing, and Call Analytics Solutions

• Marketing Campaign Management

• Chat Solutions and other contact solutions

• Connectivity Backend and Infrastructure Consultancy

• Remote Work Solutions for your team of agents

If you are looking for more information about the services and solutions we provide, feel free to contact us directly