Our call center is based in a state-of-the-art facility equipped with the latest technology, security, and 24/7 utility service, and, most importantly, is designed and equipped with people in mind:

• 24/7 Electricity with Backup Power Systems and Solar Panels

• 99.9% Uptime High-Bandwidth Low Latency Internet Connectivity with Fail-Over and Load-Balancing

• 24/7 Security with IP-Based CCTV & Surveillance System

• Cloud-Based Attendance System

• 24/7 onsite HR Manager and Team Leader

• Equipped with a secured and solid IT network infrastructure

• Highly-Secured environment equipped with the latest computing products

• Noise-Cancelling Microphone

• The latest HVAC solutions to create the best working space for our agents

• 24/7 Facility Management Maintenance and Support

• 24/7 Replenishment of Facility consumables

• 24/7 Availability of food, snacks, confectionery, and beverages.

• Secure lockers for each team member

Our agents are everything to us! They are our only and most important asset and the reason of our success:

• University or equivalent-technical degree graduates

• Marketeers by nature with customer-centricity in mind!

• Fluent in the languages we support with the proper pronunciation

• Advanced communication and acumen skills with Perfect phone etiquette

• Excellent characters, skills, expertise, and knowledge.

• High degree of patience, dedication, discipline, and integrity

• Meticulousness towards confidentiality and privacy of information

• Fast-learners and eager to work

• Deep knowledge in marketing awareness and marketing campaigns

• Industry-specific call agents for niche campaigns

• An always present team leader and HR manager

Being a division of Telnet sarl, RCC is founded by a team of certified engineers and qualified technicians with more than 85 years of combined experiences in:

• IT, Internet Connectivity, Telecommunication, and Telephony Systems

• Extensive Knowledge in VoIP Solutions, SIP Trunks, DIDs, Softphones, CRMs, and Contact Centers Solutions

• A Focused Department for Marketing and Branding

• Advanced 360° turnkey IT infrastructure

• Strategic business partnerships with key vendors and VADs (Microsoft, HP, Linksys, Lenovo, Grandstream, MikroTik…)

• Highly structure corporate environment with KPIs and Scorecards.

• Extensive experience in building call centers (inbound/outbound)

• D2D Marketing Services Experience

Our team leaders and HR Managers are on continuous mission to train, develop and coach our agents. We work as a family and we always treat the well-being, productivity, and motivation of our agents equally. Our training and development falls into three stages:

• Technical: campaign-specific, industry specific, product or service specific, and time management

• Communication: development of communication skills and proper etiquette

• Interpersonal Skills: Active Listening, Teamwork, Responsibility, Dependability, Leadership, Motivation, Respect & Integrity, Flexibility, Patience, and Empathy

We give data security, privacy, and confidentiality of information our utmost attention and care. Our agents are well trained on the best data security approaches, confidentiality of information, and our computing environment is well secured against cyber attacks, social engineering attacks, data leakage, and ransomware. We implement:

• Physical Security in our facility and offices (access controls, surveillance systems, AV Solutions, Firewalls, and DLP on our computers and endpoints)

• Prohibition of Cell Phones, Cameras, and any form of data storage media inside our call Center.

• Continuous Monitoring of our IT Infrastructure, Internet Connectivity, and continuous updates to all our systems

• Physical Security maintained by security guards

• Routine physical and logical security inspection by senior personnel